Terms of Service

1. About AnswerSignal™

AnswerSignal™ is a Digitalutions LLC venture that provides local visibility, reputation, content, response, audit, consulting, implementation, and related business services. References to “AnswerSignal™,” “we,” “us,” or “our” mean Digitalutions LLC doing business through the AnswerSignal™ venture.

These Terms apply to the public website and complimentary tools. Paid services may also be governed by a proposal, order form, statement of work, subscription terms, or other written service agreement. If a written service agreement conflicts with these Terms, that agreement controls for the services it covers.

2. Eligibility and Authority

You must be at least 18 years old and legally capable of entering into a binding agreement. If you use AnswerSignal™ on behalf of a business or other organization, you represent that you have authority to bind that organization to these Terms.

3. Snapshots, Audits, and Services

AnswerSignal™ may offer:

• A complimentary Visibility Snapshot based primarily on public business information.
• A complimentary Detailed Visibility Audit that requires an authorized Google account connection.
• Workshops, consultations, assessments, reports, recommendations, implementation, optimization, monitoring, communications, or other professional services.
• Optional tools or services involving listings, reputation, reviews, websites, content, social or video channels, search visibility, AI-powered discovery, chat, voice, missed-call response, scheduling, or follow-up.

Features, availability, eligibility, scope, and delivery methods may change. A complimentary Snapshot or audit is informational and does not create a client relationship, obligate either party to proceed, or guarantee an invitation to a consultation or paid engagement.

4. Connected Accounts and Third-Party Platforms

Some features require you to connect or authorize a third-party account, including a Google account associated with a Google Business Profile. You are responsible for selecting the correct account, maintaining its security, and ensuring you have authority to grant the requested access.

Third-party services operate under their own terms, policies, availability, and technical rules. We do not control and are not responsible for a third party’s platform, decisions, outages, suspensions, policy changes, rankings, account access, data accuracy, or performance.

5. Your Responsibilities

You agree to:

• Provide accurate, current, and complete information.
• Use only accounts, profiles, content, telephone numbers, and data you own or are authorized to use.
• Maintain the confidentiality and security of your credentials and promptly notify us of suspected unauthorized activity.
• Review information, recommendations, drafts, automated outputs, and account changes before relying on or publishing them when review is reasonably available.
• Comply with applicable advertising, privacy, communications, intellectual-property, consumer-protection, and industry-specific laws.
• Cooperate reasonably and provide timely access, approvals, information, and materials needed to perform paid services.

You remain responsible for your business decisions, claims, offers, pricing, customer interactions, legal compliance, and the accuracy of information about your business.

6. Acceptable Use

You may not use our website, audits, tools, communications, or services to:

• Violate any law, regulation, third-party right, or platform policy.
• Submit false, misleading, fraudulent, infringing, harmful, or unauthorized information.
• Access or attempt to access another business’s private accounts or data without authorization.
• Interfere with security, availability, performance, or normal operation.
• Reverse engineer, scrape, copy, resell, republish, or commercially exploit our tools, reports, systems, or proprietary materials except as expressly permitted.
• Use automated means to abuse forms, audits, messaging, telephone systems, or other resources.

7. AI-Assisted and Automated Features

Some features may use artificial intelligence, automation, third-party data, or probabilistic systems to gather, organize, summarize, analyze, or respond to information. These outputs can be incomplete, outdated, or incorrect and should be evaluated in context.

Automated output is not legal, financial, tax, medical, or other regulated professional advice. Material business judgments, recommendations, and implementation decisions may require human review and appropriate professional guidance.

8. Communications and SMS Terms

When you provide contact information, we may communicate with you about your request, audit, account, appointment, support matter, or services. Marketing communications are sent only as permitted by law.

SMS Consent

If you expressly consent to receive text messages, message frequency varies and message and data rates may apply. Consent to marketing texts is not a condition of purchase. You may reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages.

Additional information about communications and consent records appears in our Privacy Policy.

9. Paid Services, Fees, and Taxes

Pricing, scope, deliverables, timing, payment schedules, minimum commitments, renewal terms, usage charges, and applicable taxes for paid services will be stated in the relevant proposal, checkout page, order form, invoice, or service agreement.

You agree to pay authorized charges when due and provide accurate billing information. Unless the governing service agreement states otherwise, fees already earned, work already performed, third-party costs already incurred, setup fees, and completed billing periods are non-refundable. Failure to pay may result in suspension or termination.

10. Cancellations, Renewals, and Refunds

Cancellation, renewal, notice, and refund rules vary by service and will be disclosed before purchase or stated in the applicable service agreement. Canceling a recurring service stops future renewals as provided in that agreement; it does not automatically reverse charges already due or paid.

If no separate cancellation provision applies, either party may end an ongoing month-to-month service by giving 30 days’ written notice. Amounts due through the effective termination date, including committed third-party or usage costs, remain payable.

11. Intellectual Property

AnswerSignal™ names, trademarks, branding, website content, designs, methods, prompts, workflows, reports, templates, training materials, software configurations, and other proprietary materials are owned by or licensed to Digitalutions LLC and are protected by applicable law.

Subject to payment and any applicable service agreement, you may use final client-specific deliverables internally for your business. Unless expressly agreed otherwise, this does not transfer ownership of our underlying systems, methods, reusable components, software, templates, know-how, or third-party materials.

You retain ownership of materials you provide. You grant us a limited license to use those materials as reasonably necessary to provide, support, secure, and improve the services you request.

12. Results and Service Disclaimers

Search rankings, map visibility, reviews, leads, calls, clicks, appointments, revenue, AI citations, platform inclusion, customer behavior, and other outcomes depend on many factors outside our control. We do not guarantee any particular ranking, placement, volume, response, revenue, or business result.

Audits and Snapshots reflect information available at the time they are prepared. Public sources and third-party systems may be incomplete, delayed, inconsistent, or inaccurate. Forecasts, opportunity estimates, comparisons, and potential-impact figures are illustrative, not promises of future performance.

13. Disclaimer of Warranties

To the fullest extent permitted by law, the website, complimentary tools, Snapshots, audits, and services are provided “as is” and “as available.” We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and uninterrupted operation.

Some jurisdictions do not allow certain warranty exclusions, so portions of this section may not apply to you.

14. Limitation of Liability

To the fullest extent permitted by law, Digitalutions LLC, AnswerSignal™, and their owners, personnel, contractors, affiliates, licensors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, data, goodwill, opportunities, or business interruption arising from or related to your use of the website, tools, audits, or services.

Our aggregate liability arising from a paid service will not exceed the amount you paid us for that service during the three months immediately preceding the event giving rise to the claim. For complimentary tools or services, aggregate liability will not exceed $100. These limits apply to the fullest extent permitted by law, regardless of the legal theory asserted.

15. Indemnification

You agree to defend, indemnify, and hold harmless Digitalutions LLC, AnswerSignal™, and their owners, personnel, contractors, affiliates, licensors, and service providers from claims, losses, liabilities, damages, judgments, costs, and reasonable attorneys’ fees arising from your content, accounts, instructions, business practices, violation of law, infringement of third-party rights, misuse of the services, or breach of these Terms.

16. Suspension and Termination

We may restrict, suspend, or terminate access when reasonably necessary to address nonpayment, security risks, suspected fraud, unlawful or abusive conduct, platform-policy violations, material breach, or harm to us, our providers, or others. Where appropriate, we may provide notice and an opportunity to cure.

Provisions that by their nature should survive termination—including payment obligations, ownership, disclaimers, liability limitations, indemnification, and dispute provisions—will remain in effect.

17. Governing Law and Disputes

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles.

Before filing a formal claim, each party agrees to provide written notice describing the dispute and allow at least 30 days for a good-faith effort to resolve it informally. Unless a separate service agreement provides otherwise, any legal action that is not eligible for small-claims court will be brought in the state or federal courts located in Wake County, North Carolina, and each party consents to their jurisdiction and venue.

18. Changes to These Terms

We may update these Terms to reflect changes in our services, practices, technology, or legal obligations. The “Last Updated” date identifies the latest revision. Changes become effective when posted unless a later date is stated. Continued use after the effective date constitutes acceptance of the revised Terms.

19. General Provisions

If any provision is found unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue in effect. Our failure to enforce a provision is not a waiver. You may not assign your rights or obligations without our written consent; we may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, or transfer of the AnswerSignal™ venture.

These Terms, the Privacy Policy, and any applicable written service agreement constitute the entire agreement concerning the matters they cover and supersede prior discussions or representations about those matters.

20. Contact Us

Questions about these Terms may be directed to: