Privacy Policy

1. Information We Collect

The information we collect depends on how you interact with AnswerSignal™ and may include:

• Contact information: Name, business email, telephone number, business name, website, city, state, and professional role.
• Business information: Business category, locations, services, business goals, visibility concerns, account-access issues, and information submitted through forms, assessments, audits, or onboarding.
• Audit and visibility information: Publicly available information about your business, website, online listings, reviews, search visibility, content, and other public signals used to prepare Snapshots, audits, or recommendations.
• Connected-account information: If you authorize a connected audit, information made available through the permissions you approve, which may include Google Business Profile information, locations, reviews, performance data, or related account-level information.
• Communications: Emails, text messages, chat transcripts, telephone interactions, form submissions, support requests, meeting notes, and related communication records.
• Technical and usage information: IP address, browser and device information, referring pages, pages viewed, interaction data, cookies, pixels, and similar technologies.
• Consent records: Records showing when and how you requested communications or provided, declined, or withdrew consent.

2. How We Collect Information

We collect information:

• Directly from you when you complete a form, request an audit, communicate with us, schedule a meeting, or purchase or use a service.
• From public business sources, including websites, directories, review platforms, search results, social profiles, and business listings.
• From accounts and services you choose to connect or authorize.
• Automatically through website analytics, cookies, pixels, logs, and similar technologies.
• From service providers that support our website, audits, communications, customer management, scheduling, payments, analytics, or service delivery.

3. How We Use Information

We may use information to:

• Provide visibility Snapshots, detailed audits, reports, recommendations, and related services.
• Identify visibility, reputation, content, conversion, response, or customer-experience opportunities.
• Respond to inquiries and determine appropriate next steps.
• Communicate about requested information, audits, appointments, support, services, and account activity.
• Deliver, maintain, personalize, and improve our website, tools, communications, and services.
• Operate chat, voice, email, SMS, scheduling, customer-management, and follow-up systems.
• Measure website performance and improve our marketing and customer experience.
• Detect misuse, protect our systems, enforce our agreements, and comply with legal obligations.

4. Google Account and Business Profile Connections

The complimentary Detailed Visibility Audit requires you to sign in with the Google account that manages the relevant Google Business Profile and approve the permissions presented during Google’s authorization process.

We and the service providers supporting the connected audit use Google-derived information only for purposes disclosed to you and permitted by the access you authorize. We do not use connected Google data to serve unrelated advertising or sell it to data brokers.

You can decline the connection and use the public-data Snapshot instead. You may also remove third-party access through your Google Account settings. Removing access may prevent connected features from functioning and does not necessarily delete information already lawfully retained for completed reports, security, recordkeeping, or legal compliance.

5. AI-Assisted, Chat, and Voice Interactions

AnswerSignal™ may use automated or AI-assisted systems to answer questions, gather information, route inquiries, schedule appointments, support audits, and assist with service delivery. Telephone calls, chats, or other interactions may be recorded, transcribed, summarized, or analyzed for service, quality, training, security, and recordkeeping purposes, subject to applicable law and any notice or consent required.

Automated outputs may contain errors and do not replace professional, legal, financial, or other specialized advice. Material decisions and service recommendations may involve human review.

6. SMS and Text Message Communications

We send text messages only when permitted by applicable law and supported by the consent or request associated with the communication.

Frequency and Charges

Message frequency varies. Message and data rates may apply. Wireless carriers are not liable for delayed or undelivered messages.

Consent

Consent to receive marketing text messages is not a condition of purchase. Consent applies only to the communications described where it is requested.

Opt-Out

Reply STOP to unsubscribe from text messages. You may receive a final confirmation message. We will process revocation requests as required by applicable law.

Help

Reply HELP for assistance, email [email protected], or call (984) 464-6262.

7. How We Disclose Information

We do not sell personal information for money. We may disclose information to:

• Service providers: Providers supporting hosting, forms, audits, connected accounts, analytics, customer management, communications, scheduling, payment processing, security, and service delivery.
• Professional advisers and contractors: People or organizations that need information to support authorized business, legal, accounting, technical, or operational functions.
• Legal and safety recipients: Government authorities, courts, or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, systems, users, or the public.
• Business transaction recipients: Parties involved in a merger, financing, acquisition, restructuring, sale of assets, or similar transaction, subject to appropriate safeguards.
• Other parties at your direction: When you request, authorize, or consent to the disclosure.

Some privacy laws define certain analytics or advertising disclosures as a “sale,” “sharing,” or targeted advertising even when no money changes hands. Where applicable, you may request the rights available under those laws.

8. Data Retention

We retain information for as long as reasonably necessary to provide requested services, maintain business and security records, resolve disputes, enforce agreements, satisfy legal obligations, and support legitimate operational purposes. Retention periods vary based on the type of information, how it is used, contractual requirements, and applicable law.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Choices and Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to request access to, correction of, deletion of, or a copy of certain personal information; to withdraw consent; or to object to or restrict certain processing.

• Use the unsubscribe link in marketing emails.
• Reply STOP to text messages.
• Remove connected-account access through the applicable provider, including your Google Account settings.
• Adjust browser or device settings to manage cookies and similar technologies.
• Contact us to submit a privacy request.

We may need to verify your identity and authority before completing a request. Authorized agents may be required to provide proof of authorization. We will not unlawfully discriminate against you for exercising applicable privacy rights.

11. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage, logs, and similar technologies to operate the website, remember preferences, understand usage, improve performance, protect security, and measure communications or campaigns. You can control many cookies through your browser settings. Disabling certain technologies may affect site functionality.

12. Third-Party Services and Links

Our website and services may link to or integrate with third-party platforms, including Google and providers of audits, forms, communications, analytics, scheduling, or payment services. Their privacy practices and terms may apply when you interact with them. We encourage you to review the notices presented by those services.

13. Children’s Privacy

AnswerSignal™ is intended for businesses and adults. Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us.

14. Changes to This Privacy Policy

We may update this Privacy Policy as our services, technologies, vendors, or legal obligations change. The “Last Updated” date shows when the policy was most recently revised. Material changes may be communicated through the website or other appropriate means.

15. Contact Us

For questions, privacy requests, or concerns regarding this Privacy Policy, please contact us: